Customer Service Policies Of The Salon - 1602 Words

Customer Behavior and Experience – Salon Introduction Customer service is a very essential factor for the success of any company. However it is vital to note that most companies fail to take this into consideration the importance of customer service to their overall performance (Gilmour et al., 2013). It is certain that based on the case study, the complaint made to the manager clearly shows that one of its customers had completelyfailed to uphold the recommended customer service standards. This paper therefore seeks to outline some of the key customer service policies that the Salon ought to take in consideration in ensuring high customer service standards are upheld. Additionally the paper will provide some of the viable solutions to†¦show more content†¦A proper complaint handling system should involve an analysis of the complaint, prompt response to the complaint and finally accountability and learning from the process (Tucker 2013). Another approach that is a necessity to the Salon management in improving complaint handling standards is through hiring competent and qualified representatives. It is certain to highlight that poor customer service can more or less a break or make a company’s reputation. Many are the times when disgruntled customers have gone to the various social media platforms to express their discontent on the services being offered by a particular company. Since social media is a very powerful tool with a wide audience reach, such companies end up suffering from huge customer loss and erosion of its reputation. Some companies have now been forced out of business due to such incidences with others having had to spend a fortune just to regain the lost image. When customers are faced with a problem or want to ask a question the last thing they expect is coming face to face with a worker that cares less about them or lacks the intuition to handle such a situation (Gilmour et al., 2013). Conv ersely, when a customer interacts with a worker who is friendly, knowledgeable and one that is genuinely dedicated to aiding them solve their issue at hand then they are certainly going to be satisfied with the services. Satisfied customers areShow MoreRelatedWhat Is The Best Way / S Promote The Product Or Service? Essay1643 Words   |  7 Pagespromote the product or service? †¢ sales promotion: †¢ As a result the promotion is very successful; the promotion can bring a lot of customer to the market. Having updated reminders on Facebook about your salon and the current events going on within your business will actually help customers remember who you are and why they chose you in the first place. Daily posts and updates are a habit that will successfully draw new business to your Facebook pages and eventually to your salon Place:  § What possibleRead MorePerformance Appraisal for a Tanning Salon1210 Words   |  5 PagesElement 3: Performance Appraisal Plan At the beginning of each year the Tanning Salon Assistant Manager will meet with their head store manager and set their goals for the year. Each manager will evaluate the Assistant Managers by using Management by Objectives (MBO.) The Tanning Salon Assistant Managers will be involved in setting the goals so they agree that the goals are achievable, realistic, specific, concrete, amp; measurable. The tasks and duties section of the Job description containRead MoreBenefits Of Attracting A Diverse Pool Of Potential Candidates1004 Words   |  5 PagesUniversity â€Æ' In this paper, I will identify the challenges and benefits of attracting a diverse pool of potential candidates; and explain the hiring process of a diverse workforce, the reason, and importance of the process for my beauty salon business. Eli’s Beauty Services is an imaginary business that I plan to have someday in the future. I will also discuss three job positions, titles, specifications, pay, and job descriptions for each one; in order to operate my business. Furthermore, I will explainRead MoreHow to Start a Beauty Salon1506 Words   |  7 PagesHow to Start a Beauty Salon Have you always dreamed of being successful in the beauty business? Here s how to launch and establish your very own beauty salon. Small Business Liability Setting up Shop 1. Figure out how much money you need. Starting a business can cost a lot of money, and most entrepreneurs don t turn a profit for the first year or two. Here s what to consider: Franchises under $10,000 Franchises for less than $10K. 100 s of low cost franchises. Franchise.FranchiseGatorRead MoreVarious Factors of the External and Internal to Organization1198 Words   |  5 Pagesconsiderable impact on the organization. The External Environment The external environment are those factors that occur outside of the company that cause change inside organizations and are, for the most part, beyond the control of the company. Customers, competition, the economy, technology, political and social conditions and resources are common external factors that influence the organization. Even though the external environment occurs outside of an organization, it can have a significant influenceRead MoreIncentive Plan For An Organization Essay1678 Words   |  7 Pagescorporate merchandise or other products or services (McQuerrey n.d.). Again, the objective is to motivate and to ensure its effectiveness the goal of the incentive program being offered must be clearly defined, viable and valuable for whatever the staff is being asked to do. The incentive plan for Chic Solutions is the pay scale. The salon is fully established and purchases all of the products and supplies the stylist and artist need to conduct services. Besides the salary and contracted personnelRead MoreDifferentiating Between Market Structure Table and Paper1231 Words   |  5 Pagesis a hair salon and would be consider perfect competition. The reason for this is because there are many hair salons that they can compete with for business. If they can keep prices lower than their competitors, then this will help them make more customers, and ultimately a higher profitability. Since the company pays employees on commission, the stylists that work for them will want to serve more customers during their shifts. More customers for the stylists means more money for the salon. They areRead MoreHR ASSIGNMENT 3HRC1544 Words   |  7 Pagesother local wholesalers such as EWD and Salon Services, to now having 22 branches across the North West of England. The co mpany is family run by Howard Littler owner of the company and 2 sons Anton and Jonathan directors of the company. To shop at Alan Howards you have to provide evidence to qualify to be a trade customer such as a qualification in hair or beauty or have the appropriate evidence to show you are a business owner or retailer. We offer our services in store, online and as an over the phoneRead MoreOrganizational Structure Paper1182 Words   |  5 Pagesin sales, or an increase in the amount of customers coming into the businesses. When Wal-mart first started their business, they were clothing, small appliances, and home goods type of business. Through the years of their technology innovation, they saw how they can benefit from expanding their sales to food, pharmacy, sporting goods, and even an auto center. As they moved forward, they brought in private banks, eye care centers, nail salons, hair salons, and even a place for professional photosRead MoreA Project Report on Beauty Salon New Version 00000000000000004845 Words   |  20 PagesA Project Report On [pic] A Project Report On Zion Beauty Salon Prepared for A. F. M. Enayet Karim College of Business Administration (CBA) IUBAT Prepared by Atomic Group Name ID# MD.Salekin Bin Hafiz†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.08102013 Shah Md.Faisal Alam Khan†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦08102038 Atikur Rahman†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.08102034 Nasir Uddin Badol†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.08102075 Shutirtho Chowdhury†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦08102028 [pic] IUBAT- International University of Business Agriculture and Technology 04th